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FAQs
Registering with United Cargo
Q. How can I arrange a shipment via United Cargo?Q. I would like to register all my company's offices as users of unitedcargo.com. How do I do this?
Q. I'm a registered user and my company moved to a new location. How do I update our company information?
Domestic shipping
Q. Where can I get information about United Cargo's US domestic services?Q. Can I book something to an area that is only served by a United Express® flight?
Q. Why does my shipment show Waitlisted on the booking confirmation page?
Q. Where can I get air waybill stock?
Q. I used to have recur bookings with United Cargo. How are recur bookings handled in your new system?
Pricing
Q. What SCR code should I use to ensure accurate pricing for my shipment?International shipping
Q. Which international air service is best for me?Q. Does United offer guaranteed international air service?
Q. I am located outside the United States. Do I have to call the United States to ask
questions or book shipments?
A. Our customers have the option to e-mail United Cargo or call one of our international sales offices.
The Contact us section of our web
site provides you with a list of our international sales offices and their telephone numbers.
Shipping a pet
Q. Where can I find information on transporting my pet?Packaging, size, and weight
Q. I have a question on packaging requirements, where do I find this information?Q. Are there any package weight and size restrictions?
Q. What is the difference between actual weight and dimensional weight?
Tracking your shipment
Q. How do I track my domestic shipment?Billing
Q. Where can I get help with a question about a United Cargo invoice?Flight status
Q. How can I check on a flight's departure or arrival status?Website
Q. Which browsers should I use to access your web site?Q. Must I re-register for your new UC360° website?
Q. How can I get help with a question I have regarding your website?
Q. Why does my shipment show Waitlisted on the booking confirmation page?