TempControl

TempControl

Your cold chain shipping solution for vaccines, biopharma and more

Use TempControl to ship temperature-sensitive freight around the world with precision, expert handling and around-the-clock monitoring.

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TempControl at a glance

Keep cargo in preferred temperature range, from drop-off to delivery

Rely on TempControl for temperature-sensitive shipments that require highly specialized handling. And to help you stay cool while your cargo is en route, our dedicated TempControl Tower provides assistance while proactively monitoring shipments 24/7.

TempControl at a glance

Keep cargo in preferred temperature range, from drop-off to delivery

Rely on TempControl for temperature-sensitive shipments that require highly specialized handling. And to help you stay cool while your cargo is en route, our dedicated TempControl Tower provides assistance while proactively monitoring shipments 24/7.

Medicines

Features

Cold chain logistics expertise across a global network

  • IATA Temperature Control Regulations (TCR) compliance at more than 85 airports worldwide.
  • TempControl segments include:
    • Controlled room temperature: 15° C to 25° C
    • Cool: 2° C to 8° C
    • Frozen: 0° C and below
See more healthcare solutions (PDF)

View the global TempControl network (PDF).

For actively cooled cargo

Proactive temperature monitoring

We’ll conduct proactive checks throughout the journey, and respond with re-icing or corrective measures if needed.

Lease management and unit repositioning

Lease temperature-controlled shipping units directly from United, and we’ll handle the logistics and return flight.

For Passive TempControl shipments

Enhanced storage

Utilize coolers, freezers, and controlled room temperature storage across our facilities.

Higher boarding priority

Passive TempControl boards higher than general cargo.

Handling according to SOPs

Our processes honor shipment integrity and keep temperature in range.

Booking TempControl

Acceptance Times

Shipment acceptance at origin minimum times (prior to scheduled flight departure). Acceptance times may vary by location. See station information for specific drop-off locations and times. See the rules & regulations page for shipment acceptance definition.

  • 01
    INTRA-U.S. SHIPMENTS
    INTRA-U.S. SHIPMENTS
    • Screened Cargo

      U.S. hub locations*

      120min.
    • Screened Cargo

      All other locations

      120min.
    • Unscreened Cargo

      U.S. hub locations*

      120min.
    • Unscreened Cargo

      All other locations

      120min.
  • 02
    INTERNATIONAL SHIPMENTS
    INTERNATIONAL SHIPMENTS
    • Screened Cargo

      Gateway locations**

      180min.
    • Screened Cargo

      All other locations

      120min.
    • Unscreened Cargo

      Gateway locations**

      180min.
    • Unscreened Cargo

      All other locations

      120min.

Recovery Times

Pick up times (after actual flight arrival)

  • 01
    INTRA-U.S. SHIPMENTS
    INTRA-U.S. SHIPMENTS
    • Intra-U.S. shipments
      120min.
  • 02
    INTERNATIONAL SHIPMENTS
    INTERNATIONAL SHIPMENTS
    • International shipments
      180min.

Performance guarantee update

United reserves the right to terminate or suspend the Performance Guarantee refunds program at any time and for any reason without notice. Refunds will also not be paid if United determines, in its sole discretion, that the delay was caused by weather conditions, mechanical delay of aircraft, or any other reason beyond United Cargo's control.