Check our most frequently asked questions below. For answers to questions not included on this page, please contact us.
Registering with United Cargo
Q. How can I arrange a shipment via United Cargo?
Q. I would like to register all my company's offices as users of unitedcargo.com. How do I do this?
Q. I'm a registered user and my company moved to a new location. How do I update our company information?
Shipping
Q. Where can I get information about United Cargo's shipping services?
Q. Can I book something to an area that is only served by a United Express® flight?
Q. Why does my shipment show Waitlisted on the booking confirmation page?
Q. Where can I get air waybill stock?
Q. Where can I find a station's FIRMS code?
Q. I used to have recur bookings with United Cargo. How are recur bookings handled in your new system?
Q: I am located outside the United States. Do I have to call the United States to ask questions or book shipments?
Pricing
Q. What SCR code should I use to ensure accurate pricing for my shipment?
Q. How do I get rate information for a shipment?
Q. Are there any storage fees or import charges I should be aware of?
Shipping a pet
Q. Where can I find information on transporting pets?
Packaging, size, and weight
Q. I have a question on packaging requirements, where do I find this information?
Q. Are there any package weight and size restrictions?
Q. What is the difference between actual weight and dimensional weight?
Tracking your shipment
Q. How do I track my shipment?
Q. How do I see the customs status of my shipment?
Q. How can I check on a flight's departure or arrival status?
Billing
Q. Where can I get help with a question about a United Cargo invoice?