LifeGuard

LifeGuard

Protect and preserve life-saving medical shipments

Transport human tissues or cell therapy treatments across the global United network with speed, careful handling and complete oversight by our expert team.

 
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LifeGuard at a glance

Worldwide medical air freight service

When shipping human tissue, cell therapies and other lifesaving medical materials, speed and careful handling are critical. Use LifeGuard to ensure vital cargo reaches its destination in time.

LifeGuard at a glance

Worldwide medical air freight service

When shipping human tissue, cell therapies and other lifesaving medical materials, speed and careful handling are critical. Use LifeGuard to ensure vital cargo reaches its destination in time.

Shipping solutions that save lives

Ship with LifeGuard to get vitally important medical materials to the patients who need them, including:

- Human tissues and organs

- Cell and gene therapies

- Clinical trial materials

Features

Boarding priority

Highest

Network availability

United and United Express®

Customer support

24/7 oversight and support from LifeGuard Desk: call 1-800-863-8666 or email lifeguard@united.com

Handling

Hand loading and unloading by specially-trained staff

Transfers

Fastest transfer and recovery times

Tracking

Point-to-point barcode scans; GPS tracking available*

LifeGuard in action

Acceptance Times

Shipment acceptance at origin minimum times (prior to scheduled flight departure). Acceptance times may vary by location. See station information for specific drop-off locations and times. See the rules & regulations page for shipment acceptance definition.

  • 01
    INTRA-U.S. SHIPMENTS
    INTRA-U.S. SHIPMENTS
    • Freight facility drop
      60min.
    • Terminal or counter
      45min.
  • 02
    INTERNATIONAL SHIPMENTS
    INTERNATIONAL SHIPMENTS
    • International origins and gateways
      180min.

Recovery Times

Pick up times (after actual flight arrival)

  • 01
    INTRA-U.S. SHIPMENTS
    INTRA-U.S. SHIPMENTS
    • Intra-U.S. shipments*
      45min.
  • 02
    INTERNATIONAL SHIPMENTS
    INTERNATIONAL SHIPMENTS
    • Shipments less than 45 kilograms**
      120min.
    • Shipments greater than 45 kilograms**
      180min.

Performance guarantee update

United reserves the right to terminate or suspend the Performance Guarantee refunds program at any time and for any reason without notice. Refunds will also not be paid if United determines, in its sole discretion, that the delay was caused by weather conditions, mechanical delay of aircraft, or any other reason beyond United Cargo's control.