TrustUA

TrustUA

Funeral shipments handled with dignity and care

With a compassionate team of professionals helping you at every step, TrustUA simplifies the transportation of casketed and cremated human remains.

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TrustUA at a glance

We’re there for you, every step of the way

At United, we believe in showing compassion to everyone, particularly in a time of need. From start to finish, our dedicated TrustUA staff work with you and the whole United Cargo team to ensure a smooth, stress-free journey for funeral shipments.

TrustUA at a glance

We’re there for you, every step of the way

At United, we believe in showing compassion to everyone, particularly in a time of need. From start to finish, our dedicated TrustUA staff work with you and the whole United Cargo team to ensure a smooth, stress-free journey for funeral shipments.

Shipping TrustUA

Water cannon salute

TrustUA Military reservations

Special procedures to honor our heroes

When TrustUA shipments consist of military personnel or fallen servicemembers, our team takes special care to honor their memory. The dignified arrival process is available upon request and consists of the following:

  • Military TrustUA shipments can be escorted
  • Water cannon salutes provided for soldiers killed in battle
  • Honor guard participation in the transfer of shipments can be arranged by the shipper or the consignee including a flag draped over the casket during final ground transportation

Contact our TrustUA desk by emailing TrustUA@united.com or calling 1-855-822-2737 for more information.

Acceptance Times

Shipment acceptance at origin minimum times (prior to scheduled flight departure). Acceptance times may vary by location. See station information for specific drop-off locations and times. See the rules & regulations page for shipment acceptance definition.

  • 01
    INTRA-U.S. SHIPMENTS
    INTRA-U.S. SHIPMENTS
    • All locations
      120min.
  • 02
    INTERNATIONAL SHIPMENTS
    INTERNATIONAL SHIPMENTS
    • Gateway locations*
      180min.
    • All other locations
      120min.

Recovery Times

Pick up times (after actual flight arrival)

  • 01
    INTRA-U.S. SHIPMENTS
    INTRA-U.S. SHIPMENTS
    • Intra-U.S. shipments*
      120min.
  • 02
    INTERNATIONAL SHIPMENTS
    INTERNATIONAL SHIPMENTS
    • International shipments
      180min.

Performance guarantee update

United reserves the right to terminate or suspend the Performance Guarantee refunds program at any time and for any reason without notice. Refunds will also not be paid if United determines, in its sole discretion, that the delay was caused by weather conditions, mechanical delay of aircraft, or any other reason beyond United Cargo's control.