TempControl

United Cargo knows that as scientific discoveries advance, so do the needs of your cold chain shipments. That’s why we made customer-specific processes and procedures the foundation of TempControl program, with a dedicated 24/7 TempControl Tower and enhanced ground facilities in key pharmaceutical locations

Whether your temperature needs are cool or controlled
room temperature, TempControl shipments receive priority
handling from our facility to our aircraft and back.

For pricing, reservations or additional information contact us.

View the global TempControl network

Your benefits

Our unique and comprehensive process focuses on care and precision to safeguard your cold chain shipments across our global network

  • Temperature security

    • United Cargo elevates the management of your temperature-sensitive
      shipments through our end-to-end, SOP-governed processes that keep
      the shipment integrity top of mind.
  • Service and expertise

    • Our quality commitment combines superior performance, continuous
      oversight and 24/7 communication to protect your pharmaceutical and
      life science products at every point in the cold chain.
  • Solutions by segment

    • Ambient: 15˚C to 25˚C (59˚F to 77˚F)
    • Cool: 2˚C to 8˚C (36.6˚F to 46.4˚F)
    • Frozen: -25˚C to -10˚C (-76˚F to -22˚F)

See more healthcare solutions

TempControl Services

Intentionally left blank All CSafe, DoKaSch Opticooler RAP,
Envirotainer, PharmaPort360, SkyCell,
and va-Q-tainer Bookings
Passive
Bookings
Boarding priority Highest High
Control tower booking management
TempControl's 24/7 team provides expert guidance on
planning and booking the optimum route for your
shipment.
   
Control tower oversight
Shipments are tracked throughout their journey, with
status provided 24/7 by our specially-trained
TempControl Tower.
   
Just-in-time running
Dedicated personnel ensure shipments are delivered
planeside just-in-time for departure, minimizing
exposure. At arrival, shipments are expedited off the
plane to safe temperature-controlled storage at the
warehouse.
   
Temperature-controlled storage
Our certified TempControl handling locations offer
controlled room temperature, cool, and frozen storage
options for your transiting shipments.
   
Customer-tailored SOP
Standardized processes and procedures designed with
your shipment in mind, and contingency plans based on
specific temperature ranges. Aligned with IATA Chapter 17 standards.
   
EZ SOP
Our standardized processes, procedures, and
contingency plans based on specific temperature
ranges and aligned with IATA Chapter 17 standards.
   
Temperature monitoring
Proactive temperature readings are logged and
reported at critical points throughout the shipment's
journey.
   
Thermodynamic management
Highly trained, professional personnel ensure your
valuable cargo remains safe throughout its journey.
Battery checks, re-icing, and corrective actions taken on
shipment as required.
   
Lease management
Leasing of temperature-controlled units is arranged and
provided on customer request.
   
Unit repositioning
Repositioning is performed by United for customer-
leased units following the completion of a shipment,
utilizing our global TempControl network.
   

Units approved and available for lease through United

  • CSafe RAP
  • SkyCell 1500CRT
  • CSafe RKN
  • SkyCell 2500C
  • DoKaSch Opticooler RAP
  • SkyCell 2500CRT
  • Envirotainer RAP e2
  • Sonoco PharmaPort® 360
  • Envirotainer RAP t2
  • va-Q-tainer EUROx
  • Envirotainer RKN e1
  • va-Q-tainer TWINx
  • Envirotainer RKN t2
  • va-Q-tainer USx
  • SkyCell 1500C
  • va-Q-tainer XLx

Approved GPS and tracking devices

GPS and electronic tracking devices may be included in your shipment for additional visibility. Review which devices have been approved for use on United aircraft.

TempControl in action

  1. At origin

    1. United Cargo
      facility

      • Freight handled in adherence to customer specific standard operating procedures
      • Temperature-controlled storage
      • Temperature notifications at specified touch points, 24/7 and in real-time
      • Proactive temperature and battery voltage checks for active units
    2. Ramp
      transport

      • Expedited runner transports cargo
  2. In transit

    1. Aircraft loading, transport,
      and offloading

      • Highest freight boarding priority
      • Freight is positioned on aircraft for safest transport
      • First priority offloaded
  3. At destination

    1. Ramp
      transport

      • Expedited runner meets aircraft and transports cargo
    2. United Cargo
      facility

      • Freight handled in adherence to customer specific standard operating procedures
      • Temperature-controlled storage
      • Temperature notifications at specified touch points, 24/7 and in real-time
      • Proactive temperature and battery voltage checks for active units

Acceptance times

All shipments must be accepted and processed before the drop off times listed. Please allow enough time to arrive at the cargo facility, tender your shipment with the agent and complete the acceptance process. Peak times may result in longer lines and more processing time. Shipments that complete the tender process and are accepted after the drop off time will be booked on the next available flight.

Acceptance times may vary by location. See station information for specific drop-off locations and times.

Minimum drop off times (prior to scheduled flight departure)

International shipments

Screened cargo
Gateway locations*

180 min

Screened cargo
All other locations

120 min

Unscreened cargo
Gateway locations*

180 min

Unscreened cargo
All other locations

120 min

Intra-U.S. shipments

Screened cargo
U.S. hub locations**

120 min

Screened cargo
All other locations

120 min

Unscreened cargo
U.S. hub locations**

120 min

Unscreened cargo
All other locations

120 min

* The gateway location is the station where the shipment is loaded on an international flight.
** United’s U.S. hub locations are DEN, EWR, IAD, IAH, LAX, ORD and SFO.


Recovery times (after actual flight arrival)

International shipments

180 min

Intra-U.S. shipments

120 min


Performance guarantee update

As travel demand and government restrictions continue to impact our schedule, all service guarantees have been suspended until further notice.

United reserves the right to terminate or suspend the Performance Guarantee refunds program at any time and for any reason without notice. Refunds will also not be paid if United determines, in its sole discretion, that the delay was caused by weather conditions, mechanical delay of aircraft, or any other reason beyond United Cargo's control.