Count on our LifeGuard service to deliver your vital medical shipments when time is of the utmost importance. LifeGuard offers timely, efficient, same-day airport-to-airport service.

For reservations and pricing, contact our specially trained LifeGuard professionals.

Your benefits

  • Expedites priority shipments of up to 100 lbs. (45.4 kg) with a maximum size of 90 linear inches (228.6 cm) (L+W+H) per package
  • Highest boarding priority above all other shipments
  • Specially trained, dedicated personnel hand load each shipment on and off the flight
  • Fastest airport-to-airport service available on United and United Express flights
  • Shipments move quicker than bags using bar code scanning to track progress
  • Global oversight and real-time notification provided by our LifeGuard Desk 24/7
  • We guarantee the flight you choose. Drop your shipments within the acceptance standards and we guarantee to move your shipment on the flight as planned


Guaranteed performance

80% of freight charges


Contact us to book at least 2 hours prior to departure

Network availability

United and United Express®

Connecting flights

Transfers like a bag with scanning and fast connections


100 lbs. / 45.4 kg


90 linear inches / 228.6 cm

Boarding priority


Freight facility drop time†

60 minutes prior to flight departure

Terminal or QuickPak counter drop time†

45 minutes prior to flight departure

Recovery time†

As little as 45 minutes after flight arrival

Dangerous goods accepted

Accepted, with some limits


Prepaid or third-party account***

LifeGuard service is required for all human organs and all human tissues shipments.

† Due to government requirements, exceptions apply in some locations. Please contact us for details.

All LifeGuard shipments tendered to United must meet TSA security requirements or be x-rayed by a qualified screener. Please review our rules and regulations or contact us for more information.

** LifeGuard shipments tendered at airport terminal counters must be paid with credit card or paid on account. Cash or checks are not accepted.

We suggest LifeGuard for your vitally important medical shipments

LifeGuard’s mission is to safely transport your vitally important medical shipments in a manner consistent with our core values of operational and safety excellence and customer service.

Medical shipments requiring dangerous goods such as dry ice or other hazardous commodities are accepted, but special rules and regulations will apply.

Please contact us for more details, including locations and hours of operation.

Approved GPS and tracking devices

GPS and electronic tracking devices may be included in your shipment for additional visibility. Review which devices have been approved for use on United aircraft.

We guarantee the flight you choose

Drop your shipments within the acceptance standards and we guarantee to move your LifeGuard shipment as booked, or we will refund 80% of the freight transport charge up to a maximum of $5,000 USD per United air waybill. (Service claim due within 7 days of recovery.)