GEN

GEN offers economical and reliable air freight service, delivering the best logistics value with access to United’s unparalleled worldwide network.

Book your GEN shipment online today


Your benefits

  • The most economical and reliable airport-to-airport air freight service
  • 24/7 customer service
  • Service available system-wide through scheduled United flights and our trucking network
  • Worldwide connections with interline partners
  • A reservation for GEN can be made at any time up to the time of tender
  • Shipment weight and size are limited only by aircraft capabilities
  • An extensive range of ULD types is available to suit all sorts of shipments: loose, bulk or custom-built
  • Complete shipment tracking at each progress point
  • Fixed drop-off and delivery times at every station
  • Customer-loaded containers and heavier bulk pieces accepted on widebody aircraft.

Booking

GEN shipments may be booked online or by phone.

  • Online: Registered users may proceed to My cargo. If you are not yet a registered user, please register today.
  • Phone: Contact our dedicated Customer Service team or your local United Cargo Sales Office.

Air freight shipments must meet specific TSA security requirements before being transported on passenger or cargo aircraft.

Acceptance times

All shipments must be accepted and processed before the drop off times listed. Please allow enough time to arrive at the cargo facility, tender your shipment with the agent and complete the acceptance process. Peak times may result in longer lines and more processing time. Shipments that complete the tender process and are accepted after the drop off time will be booked on the next available flight.

Acceptance times may vary by location. See station information for specific drop-off locations and times.

Minimum drop off times (prior to scheduled flight departure)

International shipments

Screened cargo
Gateway locations*

240 min

Screened cargo
All other locations

120 min

Unscreened cargo
Gateway locations*

360 min

Unscreened cargo
All other locations

120 min

Intra-U.S. shipments

Screened cargo
U.S. hub locations**

120 min

Screened cargo
All other locations

120 min

Unscreened cargo
U.S. hub locations**

240 min

Unscreened cargo
All other locations

120 min

* The gateway location is the station where the shipment is loaded on an international flight.
** United’s U.S. hub locations are DEN, EWR, IAD, IAH, LAX, ORD and SFO. Extra handling time is required for hazardous materials.


Recovery times (after actual flight arrival)

International shipments

240 min

Intra-U.S. shipments

120 min


Approved GPS and tracking devices

GPS and electronic tracking devices may be included in your shipment for additional visibility. Review which devices have been approved for use on United aircraft.