EXP

EXP offers global expedited air freight service for time-sensitive, priority shipments to cities around the world served by United Airlines. With EXP, your freight has access to priority boarding, reliable and proactive monitoring and the fastest transit times from acceptance to recovery.

Book your EXP shipment online today


Your benefits

  • A guarantee that your freight has the highest priority boarding status
  • Greater access to high-demand flights
  • A reservation for EXP can be made at any time up to tender
  • Fixed drop-off and delivery times at every station
  • Shipment weight and size are limited only by aircraft capabilities
  • Service is available system-wide on scheduled United flights
  • Timely proactive coordination and communication

Booking

EXP shipments may be booked online or by phone.

  • Online: Registered users may proceed to My cargo. If you are not yet a registered user, please register today.
  • Phone: Contact our dedicated Customer Service team or your local United Cargo Sales Office.

Air freight shipments must meet specific TSA security requirements before being transported on passenger or cargo aircraft.

Acceptance times

All shipments must be accepted and processed before the drop off times listed. Please allow enough time to arrive at the cargo facility, tender your shipment with the agent and complete the acceptance process. Peak times may result in longer lines and more processing time. Shipments that complete the tender process and are accepted after the drop off time will be booked on the next available flight.

Acceptance times may vary by location. See station information for specific drop-off locations and times.

Minimum drop off times (prior to scheduled flight departure)

International shipments

Screened cargo
Gateway locations*

180 min

Screened cargo
All other locations

120 min

Unscreened cargo
Gateway locations*

180 min

Unscreened cargo
All other locations

120 min

Intra-U.S. shipments

Screened cargo
U.S. hub locations**

120 min

Screened cargo
All other locations

120 min

Unscreened cargo
U.S. hub locations**

120 min

Unscreened cargo
All other locations

120 min

* The gateway location is the station where the shipment is loaded on an international flight.
** United’s U.S. hub locations are DEN, EWR, IAD, IAH, LAX, ORD and SFO.


Recovery times (after actual flight arrival)

International shipments

180 min

Intra-U.S. shipments

120 min


Approved GPS and tracking devices

GPS and electronic tracking devices may be included in your shipment for additional visibility. Review which devices have been approved for use on United aircraft.


Performance guarantee update

As travel demand and government restrictions continue to impact our schedule, all service guarantees have been suspended until further notice.

United reserves the right to terminate or suspend the Performance Guarantee refunds program at any time and for any reason without notice. Refunds will also not be paid if United determines, in its sole discretion, that the delay was caused by weather conditions, mechanical delay of aircraft, or any other reason beyond United Cargo's control.