Press releases


First Class Care for Animals at United's New Chicago O'Hare PetSafe Kennel

05/22/2013
For immediate release:

United Airlines recently celebrated the grand opening of its on-airport kennel facility at Chicago O'Hare International Airport (ORD). The special accommodations and amenities supplied by the kennel are provided to animals traveling via United's acclaimed PetSafe service.

Located inside United's ORD Cargo Facility, the kennel provides exceptional care for animals stopping or staying overnight at ORD. The facility includes 28 individual enclosures, and different species are housed in separate ventilated and temperature-controlled areas.

The new kennel in ORD is the third facility of its type supporting United's PetSafe service. Similar kennels are already in use at United's hubs at George Bush Intercontinental Airport in Houston and Liberty International Airport in Newark.

"We refer to our new facility as 'State-of-the-Arf'," said Fran Cervantes, United's PetSafe Product Development manager. "It was designed to provide the ultimate in safety and care for animals traveling with us. With the kennel location close to the gate area, and our six specially-built PetSafe vans exclusively used to transport animals, we get our four-legged passengers to and from their O'Hare flights as quickly and comfortably as possible."

"The Spot Experience - the same service partner that delivers excellent care at United's Newark kennel - is operating our ORD facility. They ensure all the enclosures are kept clean and sanitized, walk and exercise our guests, and also provide grooming and bathing on request," Cervantes added.
"Everyone involved in PetSafe at O'Hare is excited about the new kennel," said Rod Zimmerman, United's senior manager of Cargo Operations at ORD. "This includes the dedicated PetSafe runners who do a phenomenal job supporting the service every day, as well as the entire Ramp and Cargo Operations teams. Many of us are pet owners, so we are proud of our role in keeping all the animals traveling through O'Hare as safe, healthy and comfortable as possible. PetSafe's reputation as the premier animal transport service in the industry is very important to all of us."

United's PetSafe program also features a dedicated team of experts available 24/7 for advance reservations, proactive monitoring of pets enroute and continuous tracking of weather conditions. More information is available at United.com>Traveling with Animals>PetSafe, or customers may contact the PetSafe Desk directly at 1-800-575-3335.



Back to top    Back to overview