At United Cargo, we are committed to providing you with the highest level of service possible. From time to time our service may not live up to your expectations. This section of our website will assist you in receiving efficient resolution to any shipment claim.

Claims are generally submitted for two reasons. First, in the event of Loss or Damage of a shipment and second, in the event of a failure to adhere to the service parameters of a particular Performance Guarantee.

As with any transportation service, there are times when a service level does not live up to our commitment to you. If you have experienced a service failure, which entitles you to a refund because of a service performance guarantee, please complete this Performance Guarantee Claim Form and we will begin to process your request. If your claim is for Loss or Damage, please visit that section for complete details.

If you need further assistance regarding a service guarantee claim request, please feel free to Contact Us.

As with any transport, damage or loss may at times occur. Before United Cargo can process a claim, all transportation charges for the shipment involved must be paid. The amount of the claim may not be deducted from the charges due, except where the consignee has received no part of the shipment.

A claim for damage or loss of a shipment tendered to United Cargo requires the preparation of a claim form (available at the local United Cargo facility). Claims for Intra-US shipments must be filed within 9 months and 9 days from shipment date. International shipment claims must be filed within 2 years from shipment date. Notification of intent to file a claim must be made in 14 days.

All claims should be supported with a copy of the Air Waybill/delivery receipt, copy of original cost invoice supporting loss, inspection report, if performed, and any other pertinent documents in support of the claim. Completed claim information should be forwarded to:

United Airlines
Department WHQFA - Claims
P.O. Box 66100
Chicago, Illinois 60666-0100

Upon receipt of a claim, an acknowledgment letter with a claim number will be forwarded to the claimant and an investigation will be initiated.

United and its agents shall not be liable in any action brought to enforce a claim, except for overcharges, unless the applicable provisions of the above Claim Procedure have been complied with by the claimant, and unless such action is brought within one year after the date written notice is given to the claimant that United has disallowed the claim in whole or in part.

E-mail United Cargo Revenue Accounting to inquire about the status on a current claim.