United Airlines offers an express service called EXP for transportation on United Airlines and Ted flights confirmed to the Shipper.

1. Terms of Transportation
1. EXP service is only offered if United Airlines performs/provides the actual transportation from origin to destination.

Exception: Live Animal and Human Remains shipments. Advanced arrangements required.
2. EXP service must be booked and the air waybill must indicate the service by marking the EXP (Express) box or by entering EXP in the "Handling Information" section of the air waybill.
3. Shipments cannot be upgraded to EXP service once they are tendered.
4. When choosing EXP service, the Shipper agrees to accept every routing from origin to destination that United Airlines may select in order to perform the service. Any intermediate stopping place is deemed to be agreed upon.
2. Advance Arrangements
1. All shipments under this service require advance arrangements. A confirmed reservation is required no less than four (4) hours prior to the scheduled departure of the flight on which space has been designated. Cargo must be tendered ready for carriage at the United origin station no less than two (2) hours prior to the scheduled departure of the flight on which space has been designated. United Airlines confirmation of space on all designated flights shall apply only to the shipper's description as to the dimensions and weight of the shipment.
2. Confirmation by United Airlines shall apply only to the actual or dimensional weight of a bulk shipment, whichever is greater, or to the number and/or type of container(s) in the shipment. If the cubic displacement of a bulk shipment exceeds 166 inches per pound, the Shipper shall inform United Airlines of the actual dimensions of the shipment at the time the reservation is requested. If the actual or dimensional weight of the bulk shipment or the actual number and/or type of the container(s) exceeds that reserved, and in absence of further instructions from the Shipper, and the necessary additional space:
• Is available for reservation on the same flight(s), United Airlines will transport the shipment at the EXP service.
• Is not available for reservation on the same flight(s) on which space has been reserved, the entire shipment must be booked on another flight(s) or shipment will be refused.
3. Method of Payment
1. Shipper must have a valid United Airlines account number.

Exception: Live Animal and Human Remains shipments.
2. EXP shipments will be accepted on a prepaid or collect basis.

1. EXP shipments are guaranteed transportation on the flight(s) reserved by the Shipper and confirmed by United at time of acceptance. Upon request by the shipper and substantiation that United failed to perform in accordance with this guarantee, United will refund 100% of the actual freight weight charge. The refund is limited to a maximum of USD $5,000 of the freight charges or a respective amount in local currency as per the United Airlines Cargo air waybill, whichever is less. However, in no case shall the refund exceed the total gross freight weight charges paid.
2. United Airlines must receive full payment of all charges of the respective air waybill before settlement of any refund can be completed.
3. Shipments must be tendered to United Airlines within the minimum acceptance time noted on the air waybill to qualify for the service guarantee.
4. Shipments tendered to United Airlines in excess of 10% (volume and/or weight) of the advance reservation will not qualify for the service guarantee.
5. No refund will be made if the failure to perform as described is caused by one or more of the following;
1. Mechanical
2. Weather conditions
3. Force majeure (acts of God)
4. Civil unrest
• War
• Strikes
• Riots
• Civil commotion (including acts of terrorism)
5. Shortage of labor, fuel facilities or labor difficulties
6. Public authorities acting with actual or apparent authority
7. Actions, defaults or omissions of the shipper/consignee or their agents(s)
8. Any other reason that is beyond the control of United Airlines or its agent(s)
9. Cargo is interlined with another air carrier
10. Loading the cargo on the aircraft would compromise the safety of the shipment, other cargo, or the aircraft itself.
6. The guarantee does not apply in a case of claims due to loss of or damage to cargo, nor do consequential losses due to the delay, the loss of or damage to cargo. Those claims must be handled under the legal liability of the applicable law.
   EXP guarantee is applicable for the following Dangerous Goods: Dry Ice, magnetized materials, Radioactive - Class 7, (with no transport index (T.I.), White label only, with Research Diagnostic Treatment). No other Dangerous Goods will be guaranteed.
7. Filing a claim: To request a refund a claim must be filed by one of the following methods:
1. Fill out the service claim form at www.unitedcargo.com, or
2. Call 800-UA-Cargo (800-822-2746), or
3. Fax a written request via fax at 902-625-7471,
4. Email cargoproductrefund@united.com
The claim must be received within seven (7) days after the promised time of availability. Claims submitted via any other method will not be eligible for a refund.