United Cargo understands that a true measure of any business is its compassion during a time of
need. That's why we offer TrustUA, a specialized service designed to assist in the transportation
of human remains shipments.
With one call, we can arrange to transport your shipment immediately to virtually any destination in the world.
All funeral shipments are given special priority and bereavement fares may be available to family members or
escorts accompanying the shipment.
Please read the product information below as well as the requirements for TrustUA.
For reservations and information about our caring and professional service,
please contact United Cargo.
Reservations for this service are not available online.
Acceptance times (prior to scheduled flight departure)
- Airport-to-airport air freight express service
- Booked on flights specified by the customer
- Interline flight routing available to many destinations worldwide
- Highest priority boarding
- Special handling and proactive monitoring at every point of transit
Recovery time (after actual flight arrival at destination)
- U.S. shipments: Documents and freight must be tendered at least 2 hours prior to the scheduled flight departure time of the reserved flight.
- International shipments: Documents and freight must be tendered 120 minutes prior to the scheduled flight departure time or 180 minutes at gateway stations.
Requirements for funeral shipments
- Intra-US shipments: Available for pickup 2 hours after flight arrival
- International shipments: Documents and freight are available for pickup 3 hours after actual flight arrival at destination (pending customs clearance).
To ensure that the shipping process goes as smoothly as possible, please adhere to the following requirements:
- Advance reservations are required.
- The customer must comply with all local, state, federal and international regulations.
- Funeral shipments must be shipped in an acceptable casket and air tray or combination unit. For cremated remains transported within the U.S. (including Puerto Rico), United recommends our QuickPak service.
- Certificate of Death, burial permit, burial removal permit and/or other documentation as required by local, state, federal and international regulations must accompany funeral shipments.
- Shipments weighing 500 pounds and greater require advance notification and approval by the TrustUA Desk.
Funeral shipments must be shipped in an acceptable casket and air tray or combination unit.
The air tray is an outer container used to protect and conceal the inner packaging (casket) and meet the handling requirements.
Protection and concealment:
- Air trays must be made of water-repellant material (wood, particleboard, plastic or corrugated fiberboard) rigid enough to protect the exterior of the casket
- A combination of these materials is acceptable for intra-U.S. shipments
- The destination-country coniferous wood treatment requirements must be met for international shipments
- A new air tray must be used for each shipment
- Six (6) handles for ease in moving
- An identification envelope, window or insert to secure shipping documents
- Orientation label ("HEAD") to assist in loading and unloading
The Zeigler air tray is a single-unit container made of 20-gauge steel construction with a channel gasket lid that is hermetically sealed. The design of these containers allows the unit to be accepted alone for transportation without the need for an additional internal "casket".
Ziegler trays are typically used for disinterment, overseas shipping and as a holding vault.
A combination ("combo") unit is a casket/air tray combination used when remains are being tendered without a standard casket. This type of unit combines a "minimum shipping casket" with an air tray. This special type of container must have the following qualities:
The "casket" part of the unit must:
- Fiberboard construction strong enough to assure protection of the human remains
- Construction rigid enough to permit normal handling with no flexing during acceptance, ramp transport, loading and unloading. There must be sufficient strap loops or handle devices
- These containers should be designed to ensure the remains are secured inside to prevent any internal motion
- Be made of corrugated paperboard, plastic, wood particleboard, Masonite
- Meet the destination-country coniferous wood treatment requirements
- Contain straps to secure the remains